Terms & Conditions

GENERAL INFORMATION

Information about us: We, Currency Exchange Corporation, facilitate International Money Transfers and Foreign Currency Exchange are registered with HM Customs & Excise as a Money Service Business. Our Capacity: We act as principal and not as agent on your behalf.

SCOPE AND APPLICATION

Scope of this Agreement: This Agreement sets out the basis on which we will enter into International Money Transfers and Foreign Currency Exchange with you, and governs each transaction.

Commencement: This Agreement supersedes any previous agreement between us on the same subject matter and takes effect when you signify your acceptance of this Agreement.

NO ADVICE

Execution only: We deal on an execution only basis and do not advise on the merits of particular Transactions.

Own judgment and suitability: In asking us to enter into any transaction, you represent that you have been solely responsible for making your own independent appraisal and investigations into the risks of the Transaction. You represent that you have sufficient knowledge, professional advice and experience to make your own evaluation of the merits and risks of any Transaction. We give you no warranty as to the suitability of the products traded under this Agreement and assume no fiduciary duty in our relations with you.

Incidental information: Where we do provide market commentary or other information this is incidental to your dealing relationship with us. It is provided solely to enable you to make your own decisions and does not amount to advice. The accuracy or completeness of such we give no representation, warranty or guarantee as to the information or as to the tax consequences of any transaction.

  In-Store Currency Collection

1. In-Store Collections must be collected from a CEC Branch if:
 

(i)     the Client has used the Click and Collect service; or
 

(ii)    the Client chose to collect the In-Store Collection from a CEC Branch when placing an Order.
 

2. The Client must collect the In-Store Collection from the same CEC Branch as specified in the Order.  CEC cannot guarantee the denominations of banknotes in any In-Store Collection.
 

3.  The Client will need to present the Order confirmation; government approved photographic personal identification (for example, a   passport or driving licence) and the Payment Card when collecting an In-Store Collection.
 

4.  The In-Store Collection will only be held at the CEC Branch for a limited amount of time.  CEC cannot guarantee that the Client will be able to collect the In-Store Collection after the collection date specified in the Order.  If the Client believes it will be unable to collect the In-Store Collection on the date specified in the Order, the Client will notify CEC as soon as possible.
 

5. If the Client does not collect the In-Store Collection, CEC will, at the request of the Client, reimburse any payment already made by the Client in relation to the Order less an administration fee of £10.

 

OUR CHARGES  

Our Charges for Holiday Money Exchange (Foreign Banknotes)

Please note that we are unable to accept Scottish & Northern Ireland bank notes for the sale of foreign currencies. We advise that you change these notes at your local bank before visiting our branches.

We Buy – Sell all currencies – Commission Free
We Buy – Sell all foreign currency travellers cheques Commission Free
( We do not buy or sell Sterling travellers cheques)

When selling foreign currencies:
We are happy to accept credit / debit cards subject to the following charges

All Debit Cards
Under £200 – £2 flat fee
£200 and over – No Charges
 

All Credit Cards
£2 minimum or 2% whichever is higher

We would require two forms of ID when accepting Credit / Debit cards regardless of the amount
e.g. Valid photo Passport  or Photo card driving licence with a current utility bill within the last 3 months as address proof.

Transfer Charges to Sri Lanka:
£       0 - £ 500     = £ 5.00
£   501 - £ 5000   = £10.00
£ 5001 Above      = £15.00

(Applicable to both bank transfers and Cash Pay-out)

Transfer Charges to All other destinations:
£ 10 for any amount
(Bank Account Transfer Only)

REMITTANCES

Payments: All payments to us under this Agreement shall be made to the bank account designated by us for such purpose. We shall not be obliged to process any money transfers until we have received cleared funds from you.

Bank Account Details:
BARCLAYS BANK PLC
SORT CODE 20 - 36 - 47
A/C 70713945
A/C NAME CEC LTD

Third party payments and receipts: We will not normally make payments to or receive payments from third parties on your behalf. In the event that you request us to make a payment to or receive a payment from a third party on your behalf, we may do so at our own discretion. We will only do so if you have provided us with sufficient documentary evidence of the purpose of the payment to or receipt from a third party.

Default interest: If for whatever reason you fail to pay us any amount when it is due, we will charge you interest on any such unpaid amount calculated at the Bank Base rate (of each relevant currency) plus 6% per annum. Interest will accrue on a daily basis and will be due and payable by you as a separate debt. In the event that any payment made by or on behalf of you is dishonoured, returned, not met on first presentation or stopped for whatever reason, we shall be entitled to an administrative charge of up to £200.00 in respect of each such event. This administrative charge will become payable by you in addition to any other sums due under these terms.

Currency indemnity: If we receive or recover any amount in respect of an obligation of yours in a Currency other than that in which such amount was payable, whether pursuant to a judgment of any court or otherwise, you shall indemnify us and hold us harmless from and against any cost (including costs of conversion) and loss suffered by us as a result of receiving such amount in a Currency other than the Currency in which it was due.

PERSONAL DATA

Disclosure to others: We will treat all information we hold on you as private and confidential even when you are no longer a customer. We will not disclose any information we hold about you to others except: 

(a)   to the extent we are required to do so by any applicable law
 

(b)   where there is a duty to the public to disclose
 

(c)    Where our interests require disclosure; or 
 

(d)   at your request or with your consent

Our use of information: You agree that we and other companies in our group may hold and process by computer or otherwise any information we hold about you and may use any of that information to administer and operate your account and to provide any service to you, to monitor and analyse the conduct of your account, to make any credit decision (as well as the interest rate, fees and other charges to be applied to your account) and to enable us to carry out statistical and other analysis. You agree that we may disclose that information to other companies in our group for these purposes.

Disclosure of information: We may also disclose information we hold about you to those who provide services to us or act as our agents, to any person to whom we transfer or propose to transfer any of our rights or duties under this Agreement and to licensed credit reference agencies or other organizations that help us and others make credit decisions and reduce the incidence of fraud or in the course of carrying out identity, fraud prevention or credit control checks. In respect of a joint account, we may disclose to any of you information obtained by us from any of you in relation to the account.

Marketing: Subject to information provided by you in the account opening questionnaire we may analyse and use the information we hold about you to enable us to give you information (by post, telephone, email or other medium, using the contact details you have given us) about products and services offered by us, which we believe may be of interest to you. If you do not wish to receive marketing information, please let us know by contacting us in writing.

Access to information: You may have a right of access to some or all of the information we hold about you, or to have inaccurate information corrected, under the Data Protection Law. If you wish to exercise either of these rights, please contact us in writing.

Recording Telephone Conversations

Currency Exchange Corporation Ltd, may record telephone conversations and Currency Exchange Corporation Ltd may use these recordings as evidence of Orders made, Contracts entered into, and/or in relation to disputes, as well as for Currency Exchange Corporation Ltd.’s on-going quality control and training programme. Currency Exchange Corporation Ltd may also maintain a record of all emails sent by or to Currency Exchange Corporation Ltd. All those recordings and records will be maintained at Currency Exchange Corporation Ltd’s absolute discretion and are the property of and can be used by Currency Exchange Corporation Ltd in the case of a dispute. Currency Exchange Corporation Ltd does not guarantee that Currency Exchange Corporation Ltd will maintain such recordings or records or be able to make them available to the Client.

ORDER PLACEMENT

INSTRUCTIONS AND BASIS OF DEALING

Placing of instructions: You may give us instructions over the phone or in writing (including fax), unless we tell you instructions can only be given in a particular way.

Authority: We shall be entitled to act for you upon instructions given or purporting to be given by you or any person authorised on your behalf without further enquiry as to the genuineness, authority or identity of the person giving or purporting to give such instructions.

Cancellation of instructions: We can only cancel your instructions if we have not acted upon those instructions.

Right not to accept orders: We may, but shall not be obliged to, accept instructions to enter into Transactions. If we decline to enter into a proposed Transaction, we shall not be obliged to give a reason.

Confirmations: Confirmations shall, in the absence of manifest error, be conclusive and binding on you, unless we receive from period.

Performance and settlement: You will promptly deliver any money deliverable by you under a Transaction in accordance with that Transaction.

Amendments: Once given, instructions may only be withdrawn or amended with our consent.

Net exposure limits: We will require you to limit the net exposure which you may have with us at any time, as advised to you from time to time. We may in our sole discretion close out any one or more Transactions in order to ensure that such net exposure limits are maintained.

COLLATERAL ARRANGEMENTS

Form of collateral: Collateral shall be provided by you in cash or other form acceptable to us as determined by us in our absolute discretion.

Representations and warranties: You represent and warrant to us on the date this Agreement comes into effect and as of the date of each Transaction that:-

(a)   you enter into this Agreement in pursuance of your requirement to take delivery of the Currency purchased by you from us under each Transaction
 

(b)   you have all necessary authority, powers, consents, licenses and authorizations and have taken all necessary action to enable you lawfully to enter into and perform this Agreement and such Transaction and to grant the security interests and powers referred to in this Agreement
 

(c)    the persons entering into this Agreement and each Transaction on your behalf have been duly authorised to do so
 

(d)   this Agreement, each Transaction and the obligations created under them both are binding upon you and enforceable against you in accordance with their terms (subject to applicable principles of equity) and do not and will not violate the terms of any regulation, order, charge or agreement by which you are bound
 

(e)    any information which you provide or have provided to us in respect of your financial position, domicile or other matters is accurate and not misleading in any material respect
 

(f)    except as otherwise agreed by us, you are the sole beneficial owner of all monies you transfer under this Agreement, free and clear of any security interest whatsoever.

Covenants: You covenant to us that:

(a)   you will at all times obtain and comply, and do all that is necessary to maintain in full force and effect, all authority, powers, consents, licenses and authorizations referred to in this clause
 

(b)   upon demand, you will provide us with such information as we may reasonably require to evidence the matters referred to in this clause.

DEFAULT AND TERMINATION

Default: At any time after we have determined, in our absolute discretion that you have not performed (or we reasonably believe that you will not be able or willing in the future to perform) any of your obligations to us, we shall be entitled without prior notice to you:

(a)   to sell such of your currency as is in our possession or in the possession of any nominee or third party appointed under or pursuant to this Agreement, in each case as we may in our absolute discretion select or and upon such terms as we may in our absolute discretion think fit (without being responsible for any loss or diminution in price) in order to realize funds sufficient to cover any amount due by you hereunder, and/or
 

(b)   to close out, replace or reverse any transaction, buy, sell, borrow or lend or enter into any other transaction or take, or refrain from taking, such other action at such time or times and in such manner as, at our sole discretion, we consider necessary or appropriate to cover, reduce or eliminate our loss or liability under or in respect of any of your contracts, positions or commitments; and/or
 

(c)    to treat any or all Transactions then outstanding as having been repudiated by you, in which event our obligations under such Transaction or Transactions shall thereupon be cancelled and terminated.

Termination: Either party may terminate this Agreement (and the relationship between us) by giving ten days written notice of termination on the other. We may terminate this Agreement immediately if you fail to observe or perform any provision of this Agreement or in the event of your insolvency. Upon terminating this Agreement, all amounts payable by you to us will become immediately due and payable including (but without limitation):

(a)   all outstanding fees, charges and commissions; and
 

(b)   any dealing expenses incurred by terminating this Agreement; and
 

(c)    any losses and expenses realized in closing out any transactions or settling or concluding outstanding obligations incurred by us on your behalf.

Existing rights: Termination shall not affect then outstanding rights and obligations and Transactions which shall continue to be governed by this Agreement and the particular clauses agreed between us in relation to such Transactions until all obligations have been fully performed.

EXCLUSIONS, INDEMNITIES AND LIMITATION OF LIABILITY

General exclusion: Neither we nor our directors, officers, or employees shall be liable for any direct or indirect losses, damages, costs or expenses incurred or suffered by you under this Agreement (including any Transaction or where we have declined to enter into a proposed Transaction) unless arising directly from our or their respective gross negligence, wilful default or fraud. Nothing in this Agreement will limit our liability for death or personal injury resulting from our negligence.

Changes in the market: Without limitation, we do not accept any liability by reason of any delay or change in market conditions before any particular Transaction is affected.

Force majeure: We shall not be liable to you for any partial or non-performance of our obligations hereunder by reason of any cause beyond our reasonable control, including without limitation any breakdown, malfunction or failure of transmission, communication or computer facilities, industrial action, acts and regulations of any governmental or supra national bodies, to perform its obligations.

Indemnity: You shall pay to us such sums as we may from time to time require in or towards satisfaction of any debit balance on any of your accounts with us and, on a full indemnity basis, any losses, liabilities, costs or expenses (including legal fees), taxes, imposts and levies which we may incur or be subjected to with respect to any of your accounts or any Transaction or as a result of any misrepresentation by you or any violation by you of your obligations under this Agreement (including any Transaction) or by the enforcement of our rights.

MISCELLANEOUS

Amendments: We may amend this Agreement by not less than ten business days written notice to you, except where it is impracticable in the circumstances. Such amendment will become effective on the date specified in the notice. Any other amendment must be agreed in writing between us unless otherwise agreed; an amendment will not affect any outstanding order or Transaction or any legal rights or obligations which may already have arisen.

Notices: Unless otherwise agreed, all notices, instructions and other communications to be given by one of us to the other under this Agreement shall be given to the address or fax number and to the individual or department specified in the account opening form in respect of you and and/or by notice in writing by either party.

(a)   Any notice, instruction or other communication shall be deemed to take effect in the case of fax, on dispatch and, in the case of airmail or first class pre-paid post, five Business Days after dispatch. Notices, instructions and other communications made pursuant to this Agreement or any Transaction shall be effective if given by electronic mail
 

(b)   Each notice, instruction or other communication to you (except confirmations of trade, statements of account, and margin calls) shall be conclusive unless written notice of objection is received by us within five Business Days of the date on which such document was deemed to have been received. You will notify us in writing of any change of your address in accordance with this clause.

Assignment: This Agreement shall be for the benefit of and binding upon us both and our respective successors and assigns. You shall not assign, charge or otherwise transfer or purport to assign, charge or otherwise transfer your rights or obligations under this Agreement or any interest in this Agreement, without our prior written consent, and any purported assignment, charge or transfer in violation of this clause shall be void.

Time of essence: Time shall be of the essence in respect of all obligations of yours under this Agreement (including any Transaction).

Joint and several liabilities: If you are a business, or otherwise comprise more than one person, your liability under this Agreement shall be joint and several. The rights and remedies provided under this Agreement are cumulative and not exclusive of those provided by law.

Rights and remedies: The rights and remedies provided under this Agreement are cumulative and not exclusive of those provided by law. We shall be under no obligation to exercise any right or remedy either at all or in a manner or at a time beneficial to you. No failure by us to exercise or delay by us in exercising any of our rights under this Agreement (including any Transaction)or otherwise shall operate as a waiver of those or any other rights or remedies. No single or partial exercise of a right or remedy shall prevent further exercise of that right or remedy or the exercise of another right or remedy.

Set-off: Without prejudice to any other rights to which we may be entitled we may at any time and without notice to you set off any amount (whether actual or contingent, present or future) at any time owing between you and us.

Partial invalidity: If, at any time, any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions of this Agreement nor the legality, validity or enforceability of such provision under the law of any other jurisdiction shall in any way be affected or impaired.

Our records: Our records, unless shown to be wrong, will be evidence of your dealings with us in connection with our services. You will not rely on us to comply with your record keeping obligations, although records may be made available to you on request at our absolute discretion.

Your records: You agree to keep adequate records to demonstrate the nature of orders submitted and the time at which such orders are submitted.

Third Party Rights: A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of this Agreement.

Co-operation for proceedings: If any action or proceeding is brought by or against us in relation to this Agreement or arising out of any act or omission by us required or permitted under this Agreement, you agree to co-operate with us to the fullest extent possible in the defence or prosecution of such action or proceeding.

Our Rate Promise explained:

“Best Rate Promise” and “Price Match” only applies on condition that currencies are brought or sold at a CEC branch location which falls within a 3 miles radius of a competitor branch whose exchange rates are compared to CEC rates. All transaction are subject to stock availability at the time of inquire.

We will beat Buy/Sell exchange rates published by any authorized MSB business (HMRC registered money service business) showing clear, visible conversion rates on exchange boards, on company websites or in national newspapers on any given week day (Monday to Friday) .

These rates should be available for the general public to buy or sell Foreign Currency banknotes, Commission Free, at the specified branch locations, on the day of comparison, over the counter during normal business hours.

The best rate promise applies for foreign banknotes only and not for bank to bank transfers, large speculative interbank investments or for any other projected purposes.

The best rate promise calculates the total spend you may incur at a competitor location including commission, handling and other fees where applicable when comparing total deal value.

The best rate promise guarantee applies to a maximum transactions value of £2500/-

GOVERNING LAW AND JURISDICTION

Governing law: This Agreement shall be governed by and construed in accordance with English law.

Jurisdiction: Each of the parties irrevocably

(a)   for our benefit that the courts of England shall have jurisdiction to settle any suit, action or other proceedings relating to this Agreement ("Proceedings") and irrevocably submits to the jurisdiction of such courts (provided that this shall not prevent us from bringing an action in the courts of any other jurisdiction)
 

(b)   waives any objection which it may have at any time to the laying of venue of any Proceedings brought in any such court and agrees not to claim that such Proceedings have been brought in an inconvenient forum or that such court does not have jurisdiction over it
 

(c)    Waives any objection which it may have at any time to the laying of venue of any Proceedings brought in any such court and agrees not to claim that such Proceedings have been brought in an inconvenient forum or that such court does not have jurisdiction over it.

 

CEC Home Delivery Terms and Conditions

These Online Terms and Conditions were last updated in May 2015.

This internet ordering service (the “service”) is provided by Currency Exchange Corporation Ltd (trading as Fastcash, BestExchange, getholidaymoney.com) who provide online ordering, payment collection, fulfilment and delivery services and is only available to UK residents who hold a credit or debit card that is issued in the United Kingdom with a United Kingdom billing address.

These terms and conditions explain how the service works, our obligations to you and also your obligations to us. In these terms and conditions “you” and “your” means or refers to the purchaser of any foreign currency banknotes or Travellers Cheques, and “we”, “us” or “our” means or refers to Currency Exchange Corporation Ltd.

Service

  • you must pay for your order in sterling
     
  • you can order any amount from £250 to £2,500 (sterling equivalent)
     
  • we only sell those foreign currency banknotes in the currencies listed on the website through which you have accessed the service. Availability of your selected currency will be indicated to you once you have chosen your currency
     
  • there are some limitations on the denominations of the bank notes and travellers cheques that we can supply and we will quote for the nearest available amount to your request
     
  • the rate of exchange applied on the site is calculated to a number of decimal places and the amount you pay for your order will be rounded up or down to the nearest penny
     
  • we make reasonable efforts to advise you on the site of currency restrictions which apply in certain countries but we accept no responsibility for the accuracy of this information. Currency restrictions may change between the placing of the order and you’re going abroad
     
  • currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations
     
  • if your preferred currency is not available online please call us on 020 8886 4488.

Please note that the rates available on the website / telephone are set separately from the rates provided in-Retail Location at our Branch Locations and therefore may vary.
Orders are accepted subject to stock and denomination availability.

We will not be liable for any losses incurred due to incorrect or incomplete delivery addresses. It is the customer's responsibility to provide the correct information including the postcode.

All Currency orders despatched via Royal Mail Special Delivery, which guarantees next-working-day-delivery before 13:00 (17:30 in rural areas). A signature will be required on delivery of all orders.  Also please be advised that it is your responsibility to be available to sign and accept delivery of your order. We will not accept any liability for fraudulent acts committed by a third party. You must not accept any packages which appear to have been tampered with or damaged during transit by Royal Mail. If you sign for a package which has been damaged or tampered with, we cannot accept responsibility for any financial loss. We will not be liable for any losses or expenses arising from late or non-delivery.

You can choose to have your online or phone order delivered to your home or to an in-Retail Location CEC Branch Location, where you can pick it up. You can place your order up to 7 days in advance of the collection date.

If the issuer of your payment card refuses to authorise payment, we will refuse your order. 

  • you may select a specific working day for delivery of your order up to 7 days in advance
     
  • all orders are sent by royal mail special delivery and will be subject to royal mail’s special delivery terms and conditions (a copy of which is available from royal mail upon request). for this reason we are unable to guarantee that Saturday deliveries and deliveries to certain remote places within the united kingdom will be made in accordance with the order confirmation and delivery times stated above
     
  • all foreign currencies must be sent to your credit or debit card billing address
     
  • a signature will be required on delivery. if there is any dispute as to whether delivery was achieved then evidence of a signature at the delivery address will be conclusive proof that the foreign currency banknotes and/or travellers cheques were delivered to the required delivery address
     
  • we may stop a delivery at any time if we reasonably suspect that the service is being used fraudulently.

The following delivery times will apply if you choose to have your foreign currency banknotes and travellers cheques delivered to your home address.

Faster Payments

When you make a payment If your bank is offering Faster Payments service, we will receive your payment within 2 hours. If payment for your order is received by 14:00, we will then despatch your order the same day for next working day delivery whilst you can expect delivery within 2 working days.

If your bank is not offering Faster Payments service, we will receive your payment within 3 working days, and we will despatch your order on the same day your funds clear our account, you can expect delivery within 3 - 4 working days.

Please ensure you state your order number as a reference on the payment advice. If you DO NOT state your order number, you will not receive your money on time.

Order Confirmed*

Order Delivered

Before 14.00 p.m. Monday to Thursday

Next working day before 13:00

After 14.00 p.m. Monday to Wednesday

Second working day before 13:00

After 14.00 p.m. Thursday and before 14.00 p.m. Friday

Saturday or Monday before 13:00 (Saturday deliveries are not guaranteed)*

After 14.00 p.m. Friday to Sunday

Tuesday before 13:00

*Days quoted are dependent on the day being a working day. If one of these days is a public holiday then additional day(s) may be added accordingly. For orders placed after 14:00 on Thursday up to 14:00 on Friday, there is a possibility that Royal Mail may deliver your order on Saturday however this is not guaranteed.

Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions please visit www.royalmail.com

Orders for Collection from a CEC Retail Location 

You can also order Euros and US Dollars from 24 hours* prior to collection and all other currencies from 72 hours* prior to collection, provided we receive and subsequently confirm your order by 2.00 p.m. on the day you order.(Home delivery orders only)
* Excludes Bank and Public Holidays.


Currency

Order confirmed before 14.00

Order confirmed after 14.00

US Dollar & Euro

Collect at bureau after 14.00, next day

Collect at bureau after 14.00, two days later

Any Other Currency

Collect at bureau after 14.00, three days later.

Collect at bureau after 14.00, four days later

Orders can be collected by the cardholder only from the CEC Retail location selected at the point of order.

Orders are available for collection from 2.00 p.m. on the selected collection date but please note that collection is subject to the opening times of the collection location. Orders must be collected within 3 working days of the selected collection date. For orders not collected during this period, please see 'Your Right to Cancel' section. At the time of collection the cardholder will need to produce the payment card used to make the purchase plus either a valid passport, UK Photographic Driving Licence or a national ID card issued by EEA member states and Switzerland for identification purposes. Depending on your order, Currency Exchange Corporation Ltd reserves the right to ask for further information and identification (such as proof of residential address) in accordance with its anti-money laundering policies. The name on the card used to make the purchase must match that on the identification document(s) used. In order to enable Currency Exchange Corporation Ltd to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, Currency Exchange Corporation Ltd reserves the right to take a copy of your identification document(s) and the last four digits of the card used to make the purchase, at the time of collection.

Your Right to Cancel Orders

If you placed an order for collection, this order can be cancelled at any time prior to collection by calling customer services on 0208 886 4488 (Monday to Friday 09:00 to 17:00, Saturday 09.30 to 17:00) or by email on mailorder@cecltd.com.

In case of orders which are to be paid by bank transfer, once the transfer has been made by your bank, your order cannot be cancelled even if we have yet to receive cleared funds.
In the event that you cancel your order, cancellation fee of £10 will be charged.
If an order paid for by Debit/Credit card is cancelled before being processed by us, your payment will be rejected on the same day of cancellation. However, your card issuer may take up to 10-15 Business Days to release the funds back into your account. You acknowledge that this ruling is beyond our control and that we have no liability for such actions.

We may also terminate an order if we are required to do so through instruction of any law enforcement agency or regulatory body. In this case we may retain all or any of your money if we are required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction.

Your payment will be refunded to you by us within 10 Business Days of receipt of your original order minus cancelation fees.

If you have placed an order for collection and you fail to collect your order from the nominated Holiday Money Bureau within 4 days of the collection time then your order will be marked as uncollected and will be treated in the same way as a cancellation made less than 24 hours in advance of the collection time.

If you have placed an order for home delivery, this cannot be cancelled or amended once your order has been confirmed.

In the event that you cancel your order, cancellation fee of £10 will be charged
If you wish to return your home delivery foreign currency order, it is possible to arrange for us to buy it back from you but it is not guaranteed that you will obtain the same exchange rate at which the order was placed. The delivery charge is also non-refundable.

Currency Exchange Corporation Ltd will process cancelled or non-collected orders as quickly as possible and will administer refunds. Refunds may take from 2 to 10 working days. Please note that Currency Exchange Corporation Ltd does not refund cash advance charges made by your card issuer and that any late cancellation fee may also be subject to a cash advance fee from your card issuer.

The provisions of this cancellation clause do not affect your statutory rights.

Charges

A delivery charge will be applied to orders under £250. There are no delivery charges for bureau collection.

Visa / MasterCard -  Visa / MasterCard Credit Cards

If you pay online, in Retail Location or over the phone with a MasterCard, you will be charged 2% of the order value as a card handling fee (minimum £2, maximum £15).
Visa Credit/Debit Cards and All Other Cards

If you buy in Retail Location, online or over the phone, using any other type of card, you will be charged a card handling fee (maximum £2 per Transaction under £200)

All Cards
Please note that, regardless of your debit or credit card type, your card provider may apply fees related to currency transactions (e.g. a cash advance or other fees) so please check with them before you buy in Retail Location, online or over the phone.

Replacements and Returns (Home Delivery Orders)

  • if, due to our fault, you do not receive your order, we will send you a replacement order
     
  • if the value of the order you receive is greater than what you ordered you must return the excess to us by royal mail special delivery within 14 days and we will reimburse the postage to you
     
  • if the order you receive is incorrect for any other reason, we will send you a replacement order. You agree to return the original order to us by royal mail special delivery within 14 days and we will reimburse the postage to you
     
  • if we provide a replacement order and the original order is also received by you and not returned to us within 14 days we reserve the right to charge you for the replacement order
     
  • if the delay in delivery or any error is our fault we will pay for the delivery of a replacement order. in all other cases we reserve the right to charge you an additional charge
     
  • we will refund you if you do not accept delivery or collect your order from the royal mail. the amount refunded to your credit or debit card will be calculated at the exchange rate applicable at the date of the processing of the refund, not the rate used at the date of your order. you should be aware that any credit card handling charges, card issuer charges and delivery charges will not be refunded in these circumstances.

ID requirement- For Home Delivery - £3000 or more = Valid Passport or Photo Driving Licence. £5000 or more = Valid Passport or Driving Licence and proof of address dated within the last three months, £10,000 or more = Valid Passport or Valid Driving Licence, Proof of Address dated Within the Last Three Months and Source of Funds.

We will not dispatch your order until have cleared funds. Some card issuers may take few days authorize the payment and it could delay your order.

Please note that we are unable to process your order until we receive your ID's.

Limiting Our Liability

  • we will not be liable to you:
    • if we are unable to perform any of our obligations because of something outside our reasonable control.
    • for any failure on the part of the royal mail or any other person through whom we send your order to deliver on time.
    • for any mistake you make when you order.
  • the most we will be liable to you in respect of each use of the service for a holiday money order is the total purchase price of the holiday money order.
  • nothing will limit our liability to you for death or personal injury arising out of our negligence or our fraudulent misrepresentation or misstatement or will affect your statutory rights.

Transferring Our Rights

We may assign our rights and benefits under these terms and conditions at any time, which will not affect your legal rights.

Alteration of Terms
Currency Exchange Corporation Ltd may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If Currency Exchange Corporation Ltd revises these terms, Currency Exchange Corporation Ltd will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes Currency Exchange Corporation Ltd makes, as they are binding on you. By using the Website or the Service or by placing orders after Currency Exchange Corporation Ltd has changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated in Aug 2015.

Law and Jurisdiction
Our relationship shall be governed and interpreted in accordance with English Law. Any dispute, which cannot be resolved between us, shall be resolved in the English courts.


Third Party Rights
Nothing in these terms and conditions will confer on any third party any benefit or the right to enforce any term under the Contract (Rights of Third Parties) Act 1999.


Contact Us
If you think we have made a mistake in your order please contact us by telephone on 020 8886 4488 in the first instance.

If you are dissatisfied with the standard of service you receive, or if your complaint is not resolved to your satisfaction, please contact our Service Quality team by telephone on 0208 886 4488, e-mail at info@cecltd.com or write to Currency Exchange Corporation Ltd, Service Quality, 125 – 12 7 Bramley Road, Oakwood , London  N14 4UT.

We will try to resolve any problems as quickly as possible and in accordance with our complaints policy, which is available on request.